IR-2024-24, Jan. 29, 2024
WASHINGTON — The Internal Revenue Service successfully opened the 2024 tax season today by accepting and processing federal individual tax returns as the agency continues focusing on expanding options to help taxpayers.
The IRS expects more than 146 million individual tax returns for 2023 to be filed this filing season, which has a deadline of April 15, 2024.
With the start of the 2024 filing season, the IRS will be extending hours of service in nearly 250 Taxpayer Assistance Centers (TACs) across the country, providing additional help to people. The IRS will also be working to continue improvements on its phone service as well as expanding online tools. The “Where’s My Refund?” tool on IRS.gov will add more details for taxpayers checking on the status of their tax refund.
Building off the success of the 2023 tax season that saw significant improvements following passage of the Inflation Reduction Act, the 2024 filing season will continue reflecting the focus on improving services to taxpayers.
“For months, IRS employees have been working hard to be ready to help taxpayers and make tax season as easy and smooth as possible,” said IRS Commissioner Danny Werfel. “We’ve taken important steps to add more improvements to help taxpayers, ranging from expanded in-person hours, better online options and improved phone service.”
The IRS reminds taxpayers the deadline to file a 2023 tax return and pay any tax owed is Monday, April 15, 2024. Taxpayers living in Maine or Massachusetts have until April 17, 2024, due to the Patriot’s Day and Emancipation Day holidays. If a taxpayer resides in a federally declared disaster area, they may have additional time to file.
Nearly 250 Taxpayer Assistance Centers expand hours; “Where’s My Refund?” updates
Taxpayer Assistance Center hours expanded. As part of expanded taxpayer service efforts, nearly 250 IRS TACs around the country will extend their weekly office hours to give taxpayers additional time to get the help they need during the filing season.
The extended office hours will run through Tuesday, April 16. To see if a nearby TAC is offering extended hours, taxpayers can visit Contact your local office to access the IRS.gov TAC Locator tool. The site lists services offered, including extended hours and directions to each office. Taxpayers can call 844-545-5640 to make an appointment or walk in to get help at designated TACs offering the additional time. Normally, TACs are open from 8:30 a.m. to 4:30 p.m., Monday through Friday, and operate by appointment.
Special Saturday hours available. In addition to extended hours during the work week, the IRS will again offer special Saturday hours at many TACs across the country from February through May. On these special Saturdays, taxpayers can walk in to receive all services routinely provided at participating offices, except for cash payments.
These extra hours are in addition to the IRS opening or reopening 50 Taxpayer Assistance Centers that have occurred since Inflation Reduction Act funding became available in 2022.
“Where’s My Refund?” expanded. Taxpayers will also see important new updates to the “Where’s My Refund?” tool on IRS.gov. These ongoing updates will allow taxpayers to see more detailed refund status messages in plain language, and they will also ensure Where’s My Refund? works seamlessly on mobile devices. Taxpayers often see a generic message stating that their returns are still being processed and to check back later. With the new and improved Where’s My Refund?, taxpayers will see clearer and more detailed updates, including whether the IRS needs them to respond to a letter requesting additional information. The new updates will reduce the need for taxpayers to call the IRS for answers to these basic questions. The IRS plans to continue expanding the information available on Where’s My Refund? later this year.
Taxpayers will also see other improvements this tax season, including:
• Phone service Increased help available on the toll-free line and an expanded customer call-back feature designed to significantly reduce wait times.
• Paperless processing Enhanced paperless processing that will enable taxpayers to submit all correspondence, non-tax forms, and responses to notices digitally and will be able to e-File nine additional tax forms with 11 more planned. Achieving this milestone will enable up to 125 million paper documents to be submitted digitally per year.
• Online Account An enhanced IRS Individual Online Account that includes chat, the option to schedule and cancel future payments, revise payment plans, and validate and save bank accounts. Individuals with a Social Security number or an Individual Taxpayer Identification number can log in or sign up for an IRS Individual Online Account to securely access information about their federal tax account, view balance and payment options, view and approve authorizations from their tax professional, view digital copies of select IRS notices and get information on their most recently filed return that includes their Adjusted Gross Income.